VoIP and Phone Systems
Help callers reach the right person even when your team is busy
Your customers shouldn’t have to know, or care, whether the person answering their call is at your office, working from home, or at another location. They just need help reaching the right person.
And when your team can’t answer, callers still need a useful next step.
Bowes IT provides on-site and cloud phone systems, along with an optional AI voice receptionist. Together, they help your business connect employees, handle incoming calls, collect enquiries, and never miss a sales opportunity when your staff are unavailable.
Business as usual, wherever you work
VoIP (Voice over Internet Protocol) lets employees at different locations take calls, transfer calls between one another, and interact as though they are in the same office. There is no distinction from a caller’s point of view.
Compatible desk phones, headsets, and mobile or desktop apps give your team options for staying connected. An AI voice receptionist can provide additional coverage when employees are helping customers, away from their desks, or finished for the day.
Whether you have one office, several locations, or a combination of office and remote employees, your business appears cohesive and well organized.
Start with how your business handles calls
Some businesses need straightforward calling and voicemail. Others need reception coverage, call queues, remote extensions, or more advanced features.
When determining the right system for your business, we start with a few simple questions:
- Who should answer incoming calls?
- What happens when that person is busy?
- How do callers reach different employees or departments?
- What should happen after hours?
- Would answering routine questions or collecting details help your team?
The answers determine the system and its setup. That might mean ringing several phones, offering a short menu, introducing an AI voice receptionist, or combining those options.
More flexibility. Less time managing calls.
We’ve used VoIP internally for years and helped clients put it to work in their businesses. We focus on features that make most sense and make work easier.
Depending on your system and configuration, that can include:
- Connected employees: Take and transfer calls across offices, home workspaces, and mobile devices.
- Flexible call routing: Direct calls according to your business hours, departments, and staff availability.
- AI answering: Greet callers, answer common business questions, and take messages.
- Useful follow-up information: Collect caller details and provide your team with call summaries.
- Appointment booking: Let callers arrange appointments through supported scheduling tools.
- Everyday phone features: Voicemail, call display, ring groups, queues, reporting, and recording.
- Business integrations: Connect supported Microsoft 365, CRM, and other business applications.
We’ll explain what’s included, what’s optional, and what would be useful for your business.
Give callers somewhere to turn when you can’t answer
An AI voice receptionist can answer during busy periods, after hours, or whenever calls go unanswered. It can also provide initial answering throughout the day, take sales calls, and connect to supported CRMs..
Using information about your business, it can respond to routine questions, collect the reason for a call, and help callers take the next step. Depending on the configuration, that could mean transferring to an employee, booking an appointment, adding a lead to your CRM, or leaving a message for follow-up.
You choose the best fit. We help configure the information, instructions, and call handling around your business.
Let’s talk about your phone system
Looking to replace an ageing system, connect multiple locations, or make working from home easier? Talk to Bowes IT about a phone system that fits your business.