There’s a new layer being added to business decisions right now. An email gets drafted before you’ve fully thought it through. A report is summarized before you’ve read it. A system suggests an action and, increasingly, carries it out. None of this feels unusual...
Most businesses have a handful of phone calls that happen time and again. “What time do you open?” “Can I change my appointment?” “Has my order been dispatched?” “Can somebody call me back?” Of course, these are all normal questions for someone who doesn’t know the...
For the past year or so, it’s felt like every Windows update came with three new AI features attached. Some of them are genuinely useful. Some feel like they’re there because they can be. So, it’s interesting to see Microsoft take a slightly different tone with recent...
AI was supposed to remove repetitive work. In some businesses, though, something different is happening. People are spending large parts of their day moving information between systems so the AI can function properly. Copying notes from one platform into another,...
Most cybersecurity tools work reactively. Something suspicious happens, the system spots it, and then tries to stop the damage before it spreads. That’s incredibly important. But Microsoft is working on something that pushes much further: Using AI to find weaknesses...
Are you tired of that slight pause when you open something on your PC and it takes just a fraction longer than you expect? It’s not enough to stop you working, but it is enough to irritate you for a moment. That’s the sort of thing Microsoft is fixing right now in...
