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Customer Service Assessment

This assessment evaluates how you communicate, handle conflict, work under pressure, and build trust with clients and colleagues. Answer each question clearly and concisely. There are no “right” answers — we’re looking for how you think, how you interact with people, and whether you embody our service-first philosophy.

Step 1 of 5

20%
Name

Written Responses (Short Answers)

Please limit to 3 to 6 sentences each

Scenario-Based Questions

A client speaks quickly, interrupts frequently, and talks over you when you attempt to gather details. What do you do?
A user panics because they think they “deleted everything.” You discover the files are recoverable. How do you balance reassurance with setting realistic expectations?
Three clients report urgent issues at the same time. How do you prioritize, and how do you communicate with each one?
You deployed a change that caused a brief outage. Fadwa knows, but the client hasn’t reached out yet. What do you do next?
A manager wants you to bypass a security step "just this once" to speed things up. How do you respond diplomatically while upholding our standards?

Multiple Choice

While there may be more than one technically correct answer, we want to know what you consider to be the best answer.
When dealing with a frustrated customer, my first instinct is to:
The best way to build client trust is to:
When someone misunderstands my instructions, I usually:
If a coworker is struggling with a ticket, I will:
My natural communication style is closest to:

Self-Awareness & Culture Fit

Google
ExcellentGoogle star 1Google star 2Google star 3Google star 4Google star 55.072 reviews
5.0Google star 1Google star 2Google star 3Google star 4Google star 5
Excellent72 reviews
Write a review
Posted on Google Google
Christine Raby profile picture
Christine Raby
33 days ago
Google star 1Google star 2Google star 3Google star 4Google star 5Trustindex verifies that the original source of the review is Google.
Janika is so patient and kind. I love working with her!! Highly recommend
Posted on Google Google
Rejeanne Robichaud profile picture
Rejeanne Robichaud
45 days ago
Google star 1Google star 2Google star 3Google star 4Google star 5Trustindex verifies that the original source of the review is Google.
Excellent team
Posted on Google Google
Rochelle Wiley profile picture
Rochelle Wiley
73 days ago
Google star 1Google star 2Google star 3Google star 4Google star 5Trustindex verifies that the original source of the review is Google.
Janika is the best :)
Posted on Google Google
B Beaudoin profile picture
B Beaudoin
73 days ago
Google star 1Google star 2Google star 3Google star 4Google star 5Trustindex verifies that the original source of the review is Google.
Nathan at Bowes IT was great, helped get a few things fixed quickly that I needed and gave some great pointers on a few other issues. Thanks Nathan!!
Posted on Google Google
Rhonda Gletherow profile picture
Rhonda Gletherow
103 days ago
Google star 1Google star 2Google star 3Google star 4Google star 5Trustindex verifies that the original source of the review is Google.
Andrew was fantastic, he took care of my connection issue quickly. He's an absolute pleasure to deal with.
Posted on Google Google
Maureen Mueller-Parker profile picture
Maureen Mueller-Parker
153 days ago
Google star 1Google star 2Google star 3Google star 4Google star 5Trustindex verifies that the original source of the review is Google.
Andrew was in our office to replace our computer systems, and he did a perfect job. He was professional, helpful and patient. He had us up and running in no time, with no major issues and no down time.
Posted on Google Google
Susan Atkinson profile picture
Susan Atkinson
186 days ago
Google star 1Google star 2Google star 3Google star 4Google star 5Trustindex verifies that the original source of the review is Google.
Very helpful resolved my issues within mins
Posted on Google Google
Donna Bastien profile picture
Donna Bastien
189 days ago
Google star 1Google star 2Google star 3Google star 4Google star 5Trustindex verifies that the original source of the review is Google.
on time and very helpful
Posted on Google Google
Sue Wedsworth profile picture
Sue Wedsworth
201 days ago
Google star 1Google star 2Google star 3Google star 4Google star 5Trustindex verifies that the original source of the review is Google.
Glen Bowes and his technician Nathan Miller were really great at putting my mind at ease after an interaction with a fraudulent website. After connecting with Glen he put my mind at ease but still sent out Nathan to do a remote system check and install Malware to ensure all was in order. For fast and thorough service that gives you ultimate peace of mind and security, connect with BowesIT!
Posted on Google Google
Trillium United Church profile picture
Trillium United Church
215 days ago
Google star 1Google star 2Google star 3Google star 4Google star 5Trustindex verifies that the original source of the review is Google.
Andrew saved the day again! Thanx Andrew!!!
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Niagara's Managed Services Provider - Bowes IT Solutions

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info@bowesit.com

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