Technical Assessment Timed Technician Assessment (20–30 Minutes) Step 1 of 5 20% Thank you for your interest in joining Bowes IT Solutions. This assessment is designed to evaluate technical knowledge, troubleshooting ability, and real-world judgement. Important: You have one attempt The assessment is timed (20–30 minutes) Please complete it in one sitting. Do not close the browser or navigate away once you start Your answers will be submitted automatically when the timer ends Please answer clearly and concisely. Click Next when you’re ready.Name(Required) Dr.MissMr.Mrs.Ms.Mx.Prof.Rev. Prefix First Last PhoneEmail Which of the following is a private IP address? 52.14.221.10 8.8.8.8 140.82.112.3 172.20.3.239 What command is most useful for diagnosing DNS issues? ping ipconfig /flushdns nslookup tracert A user reports they cannot access a shared folder. What should you check first? Whether the server has enough storage Whether the user has correct NTFS/share permissions Whether the user rebooted their computer Whether VPN is connected Which tool would you use to view application crash logs in Windows? Task Manager Event Viewer -> Application Log Services Control Panel -> Administrative Tools -> Credential Manager In Microsoft 365, which license type supports desktop versions of Office? Business Basic Business Standard F1 Exchange Online Plan 1 A user says, “Outlook won’t send email.” What is the FIRST thing you should check? Whether Exchange Online is down Whether the user’s Outbox has stuck messages Whether their mailbox is over quota Whether the user has antivirus installed Which port is used for secure IMAP? 25 110 143 993 A computer is “slow” after reboot. What is the MOST common root cause? NIC speed mismatch CPU overheating A large number of startup applications DNS misconfiguration What is the purpose of DHCP? Encrypt data Assign IP addresses automatically Route network traffic Restrict unauthorized devices The ping command shows replies but the user can’t load websites. Likely cause? Ethernet cable unplugged DNS issues PC is offline Firewall is disabled A client cannot print. What should your FIRST step be? Reinstall the printer driver Restart the print spooler service Ask the user if any error messages appear Replace the USB cable Which backup type captures only changed blocks since the last backup? Full Differential Incremental Snapshot Which tool is best for checking real-time network bandwidth usage? Task Manager -> Performance tab Resource Monitor -> Disk tab Event Viewer Device Manager A user calls and says, “Email is down.” List the first 3–4 questions you would ask to diagnose the issue.A key client’s internet is down. Staff are frustrated, and the owner is upset. What are your first three steps and why?A user asks for admin rights “just to install one thing.” How do you approach this?You fixed a problem but it recurs the next day. What do you do next? You have three tickets: a server alert, a user who can’t print, and a password reset. In what order do you handle them and why?You notice a misconfiguration another technician made. It isn’t critical, but it could cause future issues. What do you do?A client is upset because a ticket took longer than expected. How do you respond? BONUS QUESTION - Explain, in simple terms, what DNS is to a non-technical user.
