The Benefit of Experience in an MSP

When it comes to business IT, there’s a common belief that younger people are automatically more “up to date” with technology. And while it’s true that less experienced technicians may be more familiar with the latest apps or devices, being current is not the same as knowing how to build reliable, stable, and secure IT systems for a business.

That skill only comes from experience.

Experienced MSPs have seen what works, what breaks after time, and what causes long-term problems. We understand the patterns behind IT failures, the hidden nuances that can cripple a network, and the dozens of small configurations that separate a system that seems fine today from one that’s still running smoothly five years from now.

We’ve lived through:

• software updates that go wrong,
• hardware that fails early,
• vendors that overpromise,
• cloud migrations that stall,
• security holes that didn’t appear until months later,
• and business processes that fall apart when IT is designed without real-world context.

Experience gives us technical judgment. The ability to know why something is failing, how things should fit together, and what to avoid before it becomes a costly mistake. That type of insight cannot be learned from a YouTube video or a quick certification.

Staying current with new tools and technologies is vital, and we do it constantly. The newest tool isn’t always the right tool, however. We’ve seen new tech come and go. When it goes, it can leave a business struggling. The latest trend isn’t always the safest choice, and the trick is knwoing thr warning signs

A freshtechnician might recognize new features, but may not yet understand:

• how they behave under load,
• what they do to your security posture,
• how they interact with older systems,
• or whether they introduce new dependencies and risks.

Keeping up with technology is essential.

Applying it responsibly in a business environment takes experience.

An experienced MSP brings maturity, judgment, and long-term thinking needed to protect a business and help it prosper. All while still taking advantage of modern tools in the right way, at the right time, for the right reasons.

The result? IT systems that are stable, secure, and built on real-world understanding, not guesswork or assumptions.

This is why experience matters.

And why the belief that “younger means more up to date” doesn’t necessarily translate into better outcomes for your business.

Experience builds resilience.
Experience prevents downtime.
Experience protects people.

That is what makes an MSP truly effective.

With more than 30 years of hands-on IT experience, Glen Bowes has worked through nearly every challenge a business can face. From early server environments and legacy systems to today’s cloud, cybersecurity, and remote-work realities, that depth of experience shapes every decision Bowes IT Solutions makes.

Our team includes younger technicians who bring fresh energy and up-to-date knowledge of modern tools. What truly helps elevate their work is the guidance they receive behind the scenes. Glen is always available to support, mentor, and advise, giving our technicians immediate access to decades of real-world judgment.

The result? You don’t just get a single technician; you get the combined strength of a team backed by three decades of experience.

Our technicians learn to think beyond quick fixes. They learn what to watch for, how to design things properly the first time, and how to prevent problems before they affect your business. They become better, more well-rounded, more thoughtful IT professionals, and that makes your technology more reliable and your operations more resilient.

At Bowes IT Solutions, experience isn’t just something we talk about. It’s something our entire team carries into every service call, every project, and every solution we deliver.