Managed IT Services
What’s Included?
Proactive Monitoring & Maintenance
We keep a close eye on your systems 24/7 and take care of issues before they become problems—often before you’re even aware of them.
Unlimited Helpdesk Support
Get fast, friendly remote support from our in-house team. No chatbots, no long hold times, just real people ready to help.
Patch Management & Updates
We manage security patches, operating system updates, and application fixes to keep your environment stable and secure.
Endpoint Protection
We include security software that defends against malware, ransomware, and other threats—because cybersecurity starts at the device level.
Network Support
From routers and firewalls to Wi-Fi and VPNs, we make sure your network is fast, secure, and always available.
IT Strategy & Consulting
You’ll have access to our leadership team to help guide your IT planning, budgeting, and future growth.
Vendor Management
We act as the single point of contact for your technology vendors—phone, internet, software—saving you time and hassle.
Asset & License Tracking
Stay organized with our tools that track your hardware, software, warranties, and licensing, so nothing slips through the cracks.
Complete IT Support Without the Headaches
Technology should help your business grow, not hold it back. Our Managed IT Services are designed to keep your systems secure, your staff productive, and your problems resolved before you even notice them.
We take full ownership of your IT environment so you don’t have to worry about updates, outages, or unexpected bills. Whether you have an internal team that needs backup or you’re ready to hand off all your IT, we’re here to make technology the least of your concerns.
Ready to Offload IT Headaches?
Let’s talk about how Managed IT Services can work for your business or organization. We’ll meet with you, review your environment, and propose a plan that makes sense for your needs and your budget.
What It Means for You
Working with Bowes IT means fewer IT disruptions, less stress, and a more predictable budget. Your team gets the support they need without constant IT issues. You get peace of mind knowing your systems are in good hands.
Frequently Asked Questions
Is there a contract?
Our services are month-to-month, with a 90-day cancellation notice. We believe in earning your trust, not locking you in.
Is everything included?
Yes. Our Managed IT Services are truly all-inclusive. No nickel-and-diming, no fine print. If it touches IT, we support it.
How do you price it?
We typically price per user per month. That includes helpdesk, monitoring, updates, and more. It’s designed to be simple, predictable, and scalable.
What makes your support different?
We focus on fast response times and clear communication. You’ll always know what we’re doing, and you’ll never feel left in the dark. We don’t just fix issues, we take ownership of them.
Do you support remote staff?
Yes. We support hybrid and fully remote teams with the same care as in-office users. We can also provide remote access solutions and secure connectivity.
What happens when we add or remove staff?
Just let us know. We scale with your team and adding or removing users is quick and simple, and your billing adjusts accordingly.
What if we need to upgrade hardware or software?
We’ll guide you through it. While the cost of hardware or licensing is separate, our time to consult, recommend, and even coordinate the purchase is included.
How do you handle onboarding?
We start with a full assessment of your current environment, then onboard your team with minimal disruption. We document everything and take the time to understand how you work.
What if we need on-site support?
No problem. While most issues are resolved remotely, we do provide on-site support when needed. We’re local, and we’ll come to you.
Can you work with our line-of-business software?
Yes. We don’t just support generic tools—we get to know your industry software, too. Whether it’s accounting, CRM, scheduling, or manufacturing systems, we’ll make sure they run smoothly.
Start Experiencing IT That Just Works
Let’s schedule a quick conversation to see how all-inclusive Managed IT Services can free up your time, reduce stress, and keep your business running smoothly. No pressure, no jargon, just straight answers and a plan that works.